Engineering Manager, Fraud

Job Type: Full time
Job Nature: 100% Remote
Location: New York, NY
Posted: Oct 04, 2021
Level: Other
Category: Management

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.'s 'house of brands' portfolio has expanded to now include four individually distinct ecommerce brands – Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.

Job Description

Etsy is seeking an Engineering Manager for the Fraud team, which maintains the trust and confidence of Etsy Buyers and Sellers in our marketplace’s safety. This includes detecting and mitigating credit card fraud, collusion & merchant fraud, gift card abuse, and other monetary scams. We build and maintain controls to detect abusive behavior; integrates services across Etsy; and develops agent tooling and workflows. Fraud partners directly with an embedded Applied Machine Learning team and with many organizations at Etsy, including Trust and Safety, Payments Engineering, and Security.

The ideal candidate has experience fighting fraud in an online setting and is a creative, proven leader with excellent technical, problem-solving, and communication skills. You are inspired to take on the challenges of protecting a global marketplace!

This is a full-time position, (eventually) located in Brooklyn or SF, reporting to the Engineering Director of Trust & Safety. We are considering remote candidates based in the US for this position. Etsy offers three different work modes to meet the variety of needs and preferences of our team: Flex mode for candidates who are comfortable traveling to an office location 2+ times per week, Remote mode, and Office-based mode. Learn more about our flexible work modes and vaccination policy here.

About the role:

  • You will help fulfill the vision of the Fraud initiative with your product and business partners, and drive its technical strategy.
  • You will act as a strategic lead on high-profile projects, partnering on large, often multi-functional company-wide projects.
  • You will co-lead OKR creation and set KPIs that clearly define the goals and success metrics for your initiative.
  • You will establish relationships with the engineering partners and stakeholders across the company to drive outcomes.
  • You will mentor and grow engineers of the initiative, and cultivate a strong, values-aligned culture within the squad.
  • You will attract top talent using your network, and retain your engineers through effective mentorship and career growth.


  • You have an understanding of financial fraud, and approach fighting it from an engineering perspective through operational tools, data analysis, and the judicious use of machine learning, where applicable.
  • You can work independently to define and tackle unconstrained problems, even in the context of incomplete information
  • You possess excellent written and verbal communication skills for audiences from junior individual contributors to executives.
  • You represent technical priorities during joint planning and prioritization with stakeholder leadership.
  • You're comfortable collaborating closely with engineers, managers, and other organizations at all levels.
  • You are an excellent coach and mentor of junior and senior engineers.

Additional Information

What's Next

If you're interested in joining the team at Etsy, please send a coverletter and resume telling us why you'd be right for the position. As you'vehopefully seen already, Etsy is a place that values individuality andvariety. We don't want you to be like everyone else - we want you to belike you! So write to us and tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace makesus a more relevant, more competitive, and more resilient company. Weencourage people from all backgrounds, ages, abilities, and experiences toapply. Etsy is an equal opportunity employer. We do not discriminate on thebasis of race, color, ancestry, religion, national origin, sexualorientation, age, citizenship, marital or family status, disability,gender, gender identity or expression, pregnancy or caregiver status,veteran status, or any other legally protected status. We will ensure thatindividuals with disabilities are provided reasonable accommodations toparticipate in the job application and interview process, to performessential job functions, and to receive other benefits and privileges ofemployment. While Etsy supports visa sponsorship, sponsorship opportunitiesmay be limited to certain roles and skillsets.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.