Product Strategy & Operations Manager, Service Hub

Job Type: Full time
Job Nature: 100% Remote
Location: Boston, MA
Posted: Jan 12, 2022
Level: Other
Category: Management

HubSpot is on a mission to enable millions of organizations to grow better. As a Manager of Product Strategy & Operations for the Service Hub group, you'll be driving strategic decisions to grow a key business line. In this role you'll be responsible for strategic planning, driving cross-functional initiatives, advising product leadership, and having a pulse on the business. As the owner of the Service Hub performance reporting you'll identify growth opportunities, work with product leadership to develop an execution plan, and have a direct hand in driving impact.

A great fit for this role is a leader who cares deeply about making data-driven decisions. You are a strategic thinker who also rolls up their sleeves and dives into the details. You are very strong analytically and are able to identify trends and craft a narrative around performance. You are also someone who loves collaboration. You get energy out of working with many stakeholders to solve complex challenges, and regularly take on opportunities to mentor those around you.

Key responsibilities:

  • Be the voice for the trajectory and health of the Service Hub business with HubSpot leadership (including the CPO, CFO, VP of Corporate Strategy, and Service Hub GM).
  • Lead a team of analysts (with a mix of product analytics and financial analysis backgrounds) to partner with the Service Hub PMs in making data-driven decisions. Bring an empathetic approach to people management and be open to giving and receiving feedback on a regular basis.
  • Ensure we have a Service Hub growth plan aligned with HubSpot's long term growth model. This includes assessing longer term competitive risks to the business and product strategy to push the GMs to think beyond execution in the current year.
  • Craft a narrative around business performance reviews on a monthly basis with the GMs and their product teams.
  • In partnership with analysts on the team, ensure we have the reporting infrastructure to answer any questions we may have about the business.
  • Develop a compelling business case for product initiatives to align stakeholders towards a common goal. Have the ability to take an idea from initial analysis to execution with stakeholders in Product, Go-to-Market, and Marketing.

Skills and qualifications:

  • Bachelor's degree required; MBA a plus
  • 4+ years of professional experience, ideally in the software (SaaS ideal) industry
  • Record of effective people management and mentorship
  • Expert-level Excel knowledge with experience using Business Intelligence tools (Looker a plus)
  • Foundation in financial modeling and/or pricing analysis
  • Ability to communicate effectively, including with the executive team
  • A strong business acumen and problem solving ability
  • Exceptional ability to build cross-functional business partnerships
  • Proficiency in SaaS economics and the market landscape
  • Self-starter with a high-affinity for identifying and solving problems
  • Highly flexible in adapting to the needs of the team and organization

We know theconfidence gapandimposter syndromecan get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.



Important COVID-19 Guidance (For candidates applying to roles in the United States):

Per HubSpot's policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.



About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.




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